all ahead full

On March 23rd, 1848 the first emigrant ship (the John Wickliffe) reached the province of Otago, New Zealand.   The ship traveled up the harbor (known as Port Chalmers today) after a 116 day voyage, carrying 97 emigrants.  116 days at sea back in 1848 can easily be imagined as an arduous time and true test of character and spirit.  Moreover, it was only the beginning as their arrival marked the commencement of the work needed to build their settlement.

New Zealanders celebrate Otago, and all around the world we celebrate other stories of settlers on various days of the year – their strength, courage and conviction.  As we reflect, we’re reminded that to realize vision and new worlds we must forge ahead and never look back.   All ahead full!

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don’t go it alone

I’m a great believer in luck, and I find the harder I work, the more I have of it.” – Thomas Jefferson

All around the world this coming weekend people will be celebrating St. Patrick’s Day.  It got me thinking about a story I read about the kissing of the blarney stone, its tradition and a good reminder from story: don’t go it alone.

The Blarney Stone is a stone block that is built into the side of the Blarney Castle in Ireland.  Kissing the stone has come to mean over time that you could be bestowed with eloquence, grace and the “gift of gab”.  The ritual is not for the faint of heart – and not at all easy to achieve.  To kiss the stone, the puckering person must go to the top of the castle and lean backwards over the edge, risking life and limb.  To be successful, one lays trust in their compatriot, who is there to offer their strength and provide the assist.

in the presence of our customer – get humble

 Bouncing around on a trampoline last week, my team was reminded how quickly one can be humbled.  We booked an hour long jump session for our team to have a little fun and blow off some steam.

Just one hour, just sixty small minutes.

Within the first ten minutes, it’s suffice to say that we were out of breath, sweaty & exhausted – an accidental reminder about how important it is to keep a close watch out for complacency (and our customer fitness levels!).  As I reflect back on this, I think about our customer of yesterday, today and tomorrow and how important it is that we continue to be humbled by their presence, act with their superiority in mind and evolve our support and service standards as customers change.