in the presence of our customer – get humble

 Bouncing around on a trampoline last week, my team was reminded how quickly one can be humbled.  We booked an hour long jump session for our team to have a little fun and blow off some steam.

Just one hour, just sixty small minutes.

Within the first ten minutes, it’s suffice to say that we were out of breath, sweaty & exhausted – an accidental reminder about how important it is to keep a close watch out for complacency (and our customer fitness levels!).  As I reflect back on this, I think about our customer of yesterday, today and tomorrow and how important it is that we continue to be humbled by their presence, act with their superiority in mind and evolve our support and service standards as customers change.


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